Your business is never too small to worry about customer service, even if you're a one-person show. As a designer, you need to use great customer service to stand out from the competition and keep your business rolling.
But how can you keep your customers happy to build your brand and achieve sustainability? Here are a few tips you can use to help improve your customer experience as a designer.
Make sure your client knows what to expect
The first step to providing great customer service is to let your customers know what your standards are and to explain everything to your client. Never assume that your client knows the basics about working with a designer.
When your clients know what to expect from you, they won't be caught by surprise by certain obligations or prices. You can always exceed the expectations that you've set, but it's crucial that you first meet the expectations you've set.
Keep the lines of communication open
Communication is key for customer satisfaction. Your client needs to know how you can be reached and at what times. Provide them with your email, phone number, and website information.
You also want to be attentive to your client and do your best to answer any questions they have as professionally and efficiently as possible. Not only are they relying on you for their designs but you're also relying on them to figure out what they need and want to be designed.
Use packaging mockups to show your client your vision
Your client isn't inside your head, which means they won't be able to see the vision you're thinking of for their product packaging design unless you show it to them.
You can use packaging mockups to create a physical copy of your design. It helps when your client is able to hold the packaging itself and see it up close and personal rather than on the computer.
Looking for product packaging mockups for your clients?
Premium product packaging mockups aren't just important for a one-time sale. In fact, over 50% of consumers say they'll make additional purchases from a brand that uses premium packaging.
Different types of mockups can show your client what your vision is for their packaging and how that packaging design can reach more consumers. If you're looking for premium product packaging mockups for your clients, Virtual Packaging is the place for you. To learn more about our packaging mockups, contact Virtual Packaging today.